Thank you for shopping at Giftora Shop! We value your trust and strive to provide you with high-quality customized gifts and excellent customer service. Please read our Returns Policy carefully before placing your order.

Returns

You have 7 days from the date of delivery to report any issue with your order.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Returns are accepted only if the item received is damaged, defective, or incorrect.

Since most of our products are customized and made to order, we do not accept returns due to:

  • Change of mind

  • Incorrect information or images provided by the customer

  • Color variations caused by screen settings

  • Minor differences in design, engraving, printing, or handcrafted finishing

  • Delay caused by incorrect shipping details provided by the customer

Return Process

To request a return, please contact us within 7 days of receiving your order.

Email: giftora0801@gmail.com

Call / WhatsApp: +91 8080801478

Please include:

  • Order ID

  • Reason for the return

  • Clear photos or videos showing the issue (for damaged, defective, or incorrect products)

Once we review your request and approve it, we will provide further instructions for the return process.

Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method.

  • Refunds are generally credited within 5–7 business days, depending on your bank or payment service provider.

If a replacement is available, Giftora Shop may offer a replacement instead of a refund.

Non-Returnable Items

The following products are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made products

  • Products with customer-provided names, photos, text, or artwork

  • Products damaged due to misuse or improper handling by the customer

  • Used or altered products

  • Gift cards (if applicable)

  • Clearance, sale, or discounted items (unless damaged or defective)

Order Cancellation

  • Orders may be cancelled only before production has started.

  • Once a personalized product has entered the design, printing, engraving, or manufacturing process, it cannot be cancelled.

  • If a cancellation is approved before production begins, the refund will be processed after deducting applicable payment gateway or processing charges, if any.

Need Help?

If you have any questions regarding our Returns Policy, please contact us:

Giftora Shop

7/3B5B, UDDANAPALLI MAIN ROAD,
UPSTAIR TO SRI SABARI ENTERPRISES,
SHOOLAGIRI – 635117,
KRISHNAGIRI DISTRICT, Tamil Nadu, India.

Phone: +91 8080801478

Email: giftora0801@gmail.com

Website: https://giftorashop.in

We appreciate your trust in Giftora Shop and are committed to resolving any genuine issues as quickly as possible.